David Hale
Director of Coverage
Sets plan language, caps, and service-fee structure so homeowners can compare Essential, Complete, and Premier without a hidden schedule.
People Who Answer When Equipment Fails
Specialists, Not A Call Maze
Every Derin plan is supported by coverage writers, claims leads, and trade coordinators. You will not find a public phone tree on this site. You will find named people who respond to written requests with a documented next step.
Maya Ellison
Claims Lead
Reviews first-notice details, matches failures to contract items, and keeps households updated from assignment through close-out.
Owen Park
Systems Specialist
Focuses on HVAC, electrical, and water-heater claims, including when a repair should convert to a replacement discussion.
Priya Raman
Appliance Specialist
Handles kitchen and laundry claims, model lookups, and parts availability so households know the timeline before a technician arrives.
Jonas Meier
Network Coordinator
Builds the technician bench by trade and confirms licensing before a job is assigned to a covered home.
Elena Voss
Member Education
Writes seasonal care notes for subscribers so avoidable breakdowns do not turn into denied claims.